COVID-19 can’t be an excuse for reducing service

In these challenging times, customer service is more important than ever. The pandemic should never be an excuse for cutting back on how a company treats its customers. Yet, service reductions are exactly what’s happening at many businesses across all industries. 

You won’t see that happen with SeaWide Express. Our employees value the relationships we have developed with shippers, truckers, and ocean carriers over the years, and we will not let the coronavirus change our values.  

Like many businesses, we have taken many steps to minimize employees’ risk of exposure to COVID-19. And we haven’t missed a beat in our performance—everyone continues to deliver the same high level of service you’ve always expected from us. In fact, the pandemic is driving us to get even better.

Our Alaska team is constantly finding economical ways to help customers overcome the state’s logistical challenges. Two weeks ago, our Hawaii team helped shippers and their customers navigate a flurry of changes when a hurricane threatened the islands. 

Remember, at SeaWide Express, there’s no “new normal” for customer service. Our values remain constant. You’ll always get honesty, attention to detail, prompt action, and genuine enthusiasm for proving our value when you need help fast.